Terms of Service

[Last Revised: November 5th, 2024]

Acceptance of Terms

By accessing or using the Componentry website or services, you agree to these Terms of Service ("Terms"). If you do not agree with these Terms, you must not use our services.

Services

Componentry provides supply chain management services for electronic materials and components, as well as PCB assembly and sourcing. We may modify our services at any time, with updates posted on our website.

User Accounts

To use certain features, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information.

• Maintain the confidentiality of your account details.

• Immediately notify us of any unauthorized access to your account.

Use of Our Services

By using our services, you agree not to:

• Violate any applicable laws or regulations.

• Submit false or misleading information.

• Disrupt or interfere with the functionality of our website.

• Use our services to send unauthorized promotional or spam messages.

Quotation and Order Process

Componentry provides quotations for electronic materials and services upon request. Prices, lead times, and specifications are subject to change based on market conditions and availability. Once an order is confirmed, cancellation terms may apply, as outlined in individual order agreements.

Cancellation and Refund Policy

Order Cancellation

Customer-Initiated Cancellations: Customers may cancel an order by providing written notice to Componentry before the order’s scheduled fulfillment date. However, any cancellation is subject to a fee to cover costs incurred up to the cancellation date. These costs may include sourcing, handling, or non-recoverable fees.

Company-Initiated Cancellations: Componentry reserves the right to cancel orders at its discretion if there is a breach of agreement, non-payment, or if circumstances arise beyond reasonable control. In such cases, we will notify the Customer promptly and provide options for resolution or refunds as applicable.

Refunds

Refund Eligibility: Refunds are available only for orders canceled before significant processing has occurred. The amount of any refund is determined on a case-by-case basis, accounting for incurred costs such as component sourcing and production fees.

Non-Refundable Items: Custom products, specially procured components, and partially completed orders are generally non-refundable due to their specific nature. Refunds for such items may be issued only if Componentry determines a reasonable basis for it.

Refund Process

Eligible refunds will be processed within [15–30 days] of approved cancellation. The refund will be issued to the original payment method unless otherwise agreed.

RMA (Return Merchandise Authorization) Policy

Eligibility for RMA

Componentry allows customers to request an RMA for products that meet the following conditions:

• The product received is defective or does not conform to the agreed specifications.

• The RMA request is made within [15–30 days] of delivery, unless otherwise specified in the customer’s specific purchase terms.

• The product has not been modified, tampered with, or otherwise altered post delivery.

RMA Process

Requesting an RMA: Customers must contact Componentry’s customer service team at customerservice@componentry.io to request an RMA. Please provide the order number, a description of the issue, and any relevant supporting documents (e.g., photos).

RMA Approval: Once we review the request, we will provide an RMA number if the return is approved. This RMA number must be included with the returned product to facilitate processing.

Return Shipping

Responsibility: The customer is generally responsible for shipping costs associated with returning the product to Componentry unless the return is due to an error on our part.

Packaging: Returned items must be packaged appropriately to prevent damage during transit. Componentry is not responsible for damage occurring during return shipping due to inadequate packaging.

Inspection and Resolution

Upon receipt, Componentry will inspect the returned product to verify the issue. If the product is found to be defective or non-compliant with specifications, we will, at our discretion:

• Repair or replace the item, or

• Issue a refund or credit as appropriate.

Non-Qualifying Returns

Products returned without a valid RMA number, or that do not meet the eligibility criteria, will be ineligible for repair, replacement, or refund. Such products may be returned to the customer at their expense.

Intellectual Property Rights

All content on the Componentry website, including logos, text, graphics, and software, is the intellectual property of Componentry or its licensors. Unauthorized use, reproduction, or distribution of any content is prohibited.

Privacy

Our Privacy Policy governs how we collect, use, and protect user data. By using our services, you acknowledge and agree to the terms of our Privacy Policy.

Disclaimer of Warranties

Componentry provides its website and services "as is" and makes no warranties, expressed or implied, regarding the completeness, accuracy, reliability, or suitability of the information. We disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

To the fullest extent permitted by law, Componentry is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services, including but not limited to loss of profits or data.

Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in California.

Changes to Terms

We reserve the right to update these Terms at any time. The latest version will be posted on our website, and continued use of our services constitutes acceptance of any changes.

Contact Us

If you have questions about these Terms, please contact us at info@componentry.io